User stops at the desk of this pilot fish and informs him that the mouse and keyboard on the user's computer don't work -- and fish has a good guess why.

The network is down on the shop floor at this plant, and the VP of manufacturing is furious -- but after 12 hours of effort, IT finally finds the root cause.

This pilot fish returns from a two-week trip and walks into an IT department meeting where the IT director is complaining that she hasn't been able to get e-mail on her laptop for three days.

This cost-conscious user calls the help desk to request that her laptop be reassigned to a colleague who needs it -- because, after all, she never uses it.

Programmer pilot fish isn't officially an IT guy at this government lab, but he handles local IT problems -- and when one user after another can no longer connect to the Internet, he has his hands full.

Pilot fish working at a government installation gets a call from a user who complains that her network connection has stopped working -- and it's not hard to see why.

User has a problem with her calendar in Lotus Notes, so she submits a trouble ticket -- and the offshore help desk promptly contacts her.

This multinational company is converting a U.S. business unit to its new ERP system, and it turns out that there are a few unexpected challenges.

This IT pilot fish is working a major application rollout for a big oil exploration company. But when he gets to one site, he finds there's nothing he can do.

This department needs its new printer pronto, so sysadmin pilot fish wastes no time unboxing it and preparing to set it up. Then the IT manager happens along to help.

Pilot fish is eight months pregnant when her boss finally understands something that fish has been telling him for ... well, eight months.

This pilot fish's wife moves to a new classroom at the school where she teaches. But she wants her desk to be in a different spot than where the network jack is.

This manufacturing company decides it's finally time to start sharing inventory data with manufacturing -- and, as usual, that means two independent groups will work on the project.

It's been two years, but some of the machines in this IT shop still haven't been adjusted to use the new rules for daylight-saving time.

It's the days before eBay, and this IT shop needs to upgrade an old machine with a SCSI card that's no longer being made. And it's available -- for $35,000.